Privacy Policy

Welcome to Bharat Doctor. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic appointment management platform.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, clinic name, professional credentials, and login credentials
• Profile Information: Doctor specializations, clinic details, working hours, consultation fees
• Patient Information: Patient names, contact details, appointment history, medical notes (when provided)
• Payment Information: Credit purchase history, transaction details, billing information
• Communication Data: Call recordings, chat logs, and correspondence with our support team

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Usage Data: Pages viewed, features used, time spent on platform, appointment booking patterns
• Device Information: IP address, browser type, device type, operating system
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, preference settings, analytics data

1.3 Information from Third Parties

• Integration data from third-party calendar services
• Payment processing information from payment gateways
• Call agent services and telephony providers

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Facilitate appointment booking and management
• Enable call-agent support for appointment scheduling
• Process credit purchases and manage credit balances
• Send appointment reminders and notifications
• Manage clinic schedules and doctor availability

2.2 Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and functionalities
• Optimize call-agent performance and accuracy
• Troubleshoot technical issues

2.3 Communication

• Send transactional emails and SMS notifications
• Provide customer support
• Send promotional materials (with your consent)
• Notify about platform updates and changes

2.4 Security and Compliance

• Protect against fraud and unauthorized access
• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Resolve disputes and prevent abuse

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you explicitly authorize us to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers (AWS, Google Cloud, Azure)
• Payment processors (Stripe, Razorpay, PayU)
• Call-agent and telephony services (Twilio, Exotel)
• Email and SMS service providers
• Analytics and monitoring tools

3.3 Legal Compliance

We may disclose information to comply with:

• Legal processes and law enforcement requests
• Court orders or subpoenas
• Regulatory requirements
• Protection of our rights, property, or safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Access Controls: Role-based access with multi-factor authentication
• Data Storage: Secure cloud storage with regular backups
• Monitoring: Continuous security monitoring and threat detection
• Compliance: Regular security audits and compliance assessments
• Employee Training: Staff trained on data protection best practices

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 7 years for healthcare records)
• Resolve disputes and enforce agreements
• Maintain legitimate business interests

When information is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your profile settings.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

6.4 Marketing Communications

You can opt-out of promotional communications at any time by:

• Clicking "unsubscribe" in emails
• Updating notification preferences in your account
• Contacting our support team

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Children's Privacy

Bharat Doctor is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Data protection agreements with service providers
• Compliance with applicable data protection laws

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• New features or services
• Legal or regulatory requirements
• User feedback

We will notify you of material changes by:

• Email notification to your registered email
• Prominent notice on our platform
• In-app notifications

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

11. Healthcare Data Compliance

As a healthcare-related platform, we comply with applicable healthcare privacy regulations, including:

• Maintaining confidentiality of patient information
• Implementing appropriate security safeguards
• Limiting access to authorized personnel only
• Providing audit trails for data access

12. Call Recording and Agent Services

When using our call-agent services:

• Calls may be recorded for quality assurance and training purposes
• You will be notified when calls are being recorded
• Call recordings are stored securely and retained per legal requirements
• AI-powered agents process voice data to facilitate appointment booking
• Voice data is not used for purposes beyond service delivery without consent

14. Grievance Officer

In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns:

Name: [Grievance Officer Name]

Email: grievance@bharatdoctor.com

Response Time: Within 30 days of receipt